Sound System Troubleshooting – We Service The Ottawa Area!

We’ve all experienced it: there were problems with load in or set-up, time is short, the system is set-up with only a few minutes to spare and of course, something works improperly or not at all. Although the first instinct might be to take a “shotgun” approach and start checking plugs, connections, cables, etc. in a random fashion (i.e. “panic”), a tried-and-true troubleshooting method will almost always find the problem with less effort and in a shorter amount of time.

The most basic troubleshooting technique (after “is it plugged in?”) is the “Divide and Conquer” method. This involves identifying the good parts of the system as well as figuring out which parts have failed. Not only can these working sections be eliminated as the cause of the problem, but they can also be used to test other parts of the system.

If your system is not working properly, there are some simple steps you can take to determine whether your problem is a minor error or something more serious that may require a service call. Before concluding that something is broken, try the following troubleshooting steps:

A sound system with no sound?
Silent speakers are a common issue with new sound systems, and the source of the problem isn’t always easy to find at first. To help you, we’ve compiled a few easy ways to eliminate potential causes of the problem.
Check the speaker wires
If the wires are damaged or frayed (or if the insulation is inadequately stripped on the ends of the wires), that can interfere with the quality of sound coming from the system.
Check the speakers themselves
Do the speakers work in another receiver (such as a CD or MP3 player)? If they still aren’t working, then it’s probably the speakers themselves and not the receiver.
Check the receiver
Listen to the receiver using regular headphones. If you can’t hear anything coming out of the headphones, then the issue is with the receiver and not the speakers.

No audio from connected source

  • Check to see if the problem occurs with external sources only. Try playing an FM radio station. If the problem occurs with the radio, it is an internal fault and should be serviced.
  • If it’s a problem with a connected source, check to see that the correct source is selected. The wrong source may be selected. For example, an external device may be connected to input 1, but a source other than input 1 may be selected
  • Be sure nothing is connected to the headphone jack. The speakers are automatically muted when headphones (or any cable with an 1/8-inch stereo plug) are connected to the system
  • Verify that the connected source is powered on
  • Reseat the connected audio cable at both ends. Ensure that the audio cable (optical, analog, and/or HDMI®) is fully connected at the source and at the back of the system.
Sometimes a silent sound system is a quick fix. However, if you question whether the problem needs professional repairs, call us at 613-725-1157.

Keep our phone number handy. We may be able to help you over the phone without the need for a service call.